Client Privacy Notice
1.1 The Charity takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you as part of our operations and to manage our relationship with you. We intend to comply with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.
1.2 This policy applies to clients. If you fall into this category then you are a ‘data subject’ for the purposes of this policy. We will update this policy from time to time.
1.3 The Charity has separate policies and privacy notices in place in respect of job applicants, employees and other categories of data subject. A copy of these can be obtained from Claire Banner HR Manager.
1.4 The Charity is a ‘data controller’ for the purposes of your data. This means that we determine the purpose and means of the processing of your data.
1.5 This policy explains how the Charity will hold and process your information. It explains your rights as a data subject.
2. Data Protection Principles
2.1 Personal data must be processed in accordance with six ‘Data Protection Principles.’ It must:
3. How we define personal data
3.1 ‘Personal data’ means information which relates to a living person who can be identified from that data (a ‘data subject’) on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.
3.2 This policy applies to all personal data whether it is stored electronically, on paper or on other materials.
3.3 Your personal data will have been provided by you either by making an online enquiry or contacting us directly where we have asked you for such information.
3.4 We will collect and use the following types of personal data about you:
4. How we define processing
4.1 ‘Processing’ means any operation which is performed on personal data such as:
5. How will we process your personal data?
5.1 The Charity will process your personal data (including special categories of personal data) in accordance with our obligations under the 2018 Act.
5.2 We will use your personal data for:
5.4 If you choose not to provide us with certain personal data you should be aware that we may not be able to carry out certain parts of the agreement between us. For example, if you do not provide us with your addresswe may not be able to verify who you are.
6. Examples of when we might process your personal data
6.1 We have to process your personal data in various situations.
7. Sharing your personal data
7.1 Sometimes we might share your personal data with external organisations to carry out our obligations to you or for our legitimate interests such as the management of our tenancies.
7.2 We require those companies to keep your personal data confidential and secure and to protect it in accordance with the law and our policies. They are only permitted to process your data for the lawful purpose for which it has been shared and in accordance with our instructions.
7.3 We will not send your personal data outside the European Economic Area.
8. You should direct any questions in relation to this policy or data protection to Claire Banner HR in the first instance.
9. How we deal with data breaches
9.1 We have robust measures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then you must take notes and keep evidence of that breach and we need to be informed immediately. If the breach is likely to result in a risk to the rights and freedoms of individuals then we must also notify the Information Commissioner’s Office within 72 hours.
9.2 If you are aware of a data breach you must contact Claire Bannerimmediately and keep any evidence you have in relation to the breach.
10. Subject access requests
10.1 Data subjects can make a ‘subject access request’ (‘SAR’) to find out the information we hold about them. This request must be made in writing and sent to Claire Banner to process and who will coordinate a response.
10.2 We must respond within one month unless the request is complex or numerous in which case the period in which we must respond can be extended by a further two months.
10.3 There is no fee for making a SAR. However, if your request is manifestly unfounded or excessive we may charge a reasonable administrative fee or refuse to respond to your request.
11. Your data subject rights
11.1 You have the right to information about what personal data we process, how and on what basis as set out in this policy.
11.2 You have the right to access your own personal data by way of a subject access request (see above).
11.3 You can correct any inaccuracies in your personal data. To do you should contact Claire Banner.
11.4 You have the right to request that we erase your personal data where we were not entitled under the law to process it or it is no longer necessary to process it for the purpose it was collected. To do so you should contact Claire Banner.
11.5 While you are requesting that your personal data is corrected or erased or are contesting the lawfulness of our processing, you can apply for its use to be restricted while the application is made. To do so you should contact Claire Banner.
11.6 You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.
11.7 You have the right to receive a copy of your personal data and to transfer your personal data to another data controller. We will not charge for this and will in most cases aim to do this within one month.
11.8 You have the right to be notified of a data security breach concerning your personal data.
11.9 In most situations we will not rely on your consent as a lawful ground to process your data. If we do however request your consent to the processing of your personal data for a specific purpose, you have the right not to consent or to withdraw your consent later. To withdraw your consent, you should contact Claire Banner.
11.10 You have the right to complain to the Information Commissioner. We envisage that you will have made contact with the charity who will seek to review the issue in the first instance. You can do this be contacting the Information Commissioner’s Office directly. Full contact details including a helpline number can be found on the Information Commissioner’s Office website (www.ico.org.uk). This website has further information on your rights and our obligations.
Claire Banner HR Manager – firstname.lastname@example.org
If you wish to download our privacy notice document, please click on the link below: